Terms and Conditions
1. General
1.1 These Terms and Conditions apply to all orders placed through the Maison Manis BV online store (www.maisonmanis.com). Maison Manis BV has its registered office at Bredabaan 859, 2930 Brasschaat, Belgium, and is registered under company number 1034.351.184. Customers may contact Maison Manis BV at info@maisonmanis.com.
1.2 Unless otherwise agreed in writing, customers are deemed to have read and accepted these Terms and Conditions. By placing an order, the customer agrees to these Terms and Conditions.
1.3 If any provision of these Terms and Conditions is wholly or partly invalid, void or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
1.4 Maison Manis BV reserves the right to amend these Terms and Conditions. The terms applicable to an order are those in effect when the order was placed.
2. Scope
2.1 These Terms and Conditions apply to all offers, orders and deliveries of goods or services by Maison Manis BV, unless expressly agreed otherwise in writing between the parties.
2.2 Each purchase is deemed to have been concluded at the registered office of Maison Manis BV, without prejudice to the consumer's mandatory rights.
3. Products and Offers
3.1 Unless otherwise stated, all offers and products from Maison Manis BV are subject to availability. An offer expires when the product to which it relates is no longer available.
3.2 If a particular product is no longer available, Maison Manis BV will inform the customer as soon as possible.
3.3 If a product proves unavailable after an order has been placed, the customer may select an alternative product or cancel the order for that product free of charge. Any amounts already paid for the cancelled product will be refunded as soon as possible. If the customer selects an alternative product, any price difference will be settled with the customer.
3.4 Maison Manis BV reserves the right to change its product range at any time and discontinue products, without affecting orders already confirmed or consumers' statutory rights.
4. Orders
4.1 When placing an order, the customer must provide a valid email address, billing details and, where applicable, a valid delivery address.
4.2 After a valid order has been placed, the customer will receive an email confirmation listing the products ordered. Maison Manis BV reserves the right to refuse or cancel an order where there is a legitimate reason to do so, and will refund any amounts already received.
5. Prices and Payment Terms
5.1 Prices stated by Maison Manis BV are in euros, including VAT and excluding any shipping charges, unless stated otherwise. Any shipping charges are shown during checkout before the order is finalised.
5.2 Maison Manis BV reserves the right to set and change the prices of its products.
5.3 The prices and taxes displayed at the time the order is placed shall apply, subject to availability at that time.
5.4 Discount codes, promotions and other offers cannot be combined with one another and cannot be applied to products already on sale or to bundle deals, unless Maison Manis BV expressly states otherwise. Any restrictions will be clearly communicated with the offer or when the discount code is used.
6. Delivery
6.1 Maison Manis BV will make reasonable efforts to deliver purchased products as quickly as possible.
6.2 Delivery may be delayed due to circumstances beyond the control of Maison Manis BV. Stated delivery times are estimates unless expressly agreed otherwise. The consumer's statutory rights in the event of delayed or non-delivery remain fully applicable.
6.3 Delivery will be made to the address provided by the customer when placing the order. The customer is responsible for entering the delivery address correctly. Reasonable additional costs demonstrably resulting from an incorrect or incomplete address may be charged to the customer, to the extent permitted by law.
6.4 If a parcel is not collected or cannot be delivered and is returned to Maison Manis BV, Maison Manis BV will contact the customer to arrange redelivery or a refund. Any charges will be applied only to the extent permitted by law.
7. Resale by the Customer
7.1 Customers may not purchase products for professional resale to third parties without the prior consent of Maison Manis BV.
8. Retention of Title
8.1 Delivered products remain the property of Maison Manis BV until all amounts due in connection with the delivery have been paid in full.
8.2 While products remain subject to retention of title, the customer may not alter or process them in a way that would impair that retention of title, to the extent permitted by law.
9. Complaints
9.1 Customers are requested to check the condition and conformity of products upon receipt.
9.2 Complaints may be submitted in writing to info@maisonmanis.com, with photographs where relevant. Maison Manis BV asks customers to report complaints preferably within four calendar days of delivery; this period does not limit the consumer's statutory warranty or other legal rights.
9.3 Maison Manis BV aims to respond to complaints within 14 calendar days of receipt. If handling a complaint takes longer, the customer will be informed.
10. Right of Withdrawal and Returns
10.1 Consumers generally have the right to withdraw from a purchase without giving any reason within 14 calendar days of receiving the product. Consumers may notify Maison Manis BV within that period by email at returns@maisonmanis.com or using the return form. After giving notice of withdrawal, consumers have a further 14 calendar days to return the product.
10.2 Maison Manis BV allows customers to carefully test a body mist using only a few sprays. When returning a product, the original perfume bottle, including its cap, must be returned complete and in good condition. The product must be carefully packed to prevent damage during transit. If the product has been used beyond what is necessary to establish its nature and characteristics, a deduction for diminished value may be made to the extent permitted by law. This does not affect the consumer's statutory rights.
10.3 In the event of a full withdrawal, Maison Manis BV will refund payments received, including the original standard delivery charges insofar as these must be refunded by law. Any additional costs resulting from the customer's choice of a more expensive delivery method will not be refunded. The direct cost of returning goods is borne by the customer, provided that the customer has been properly informed of this in advance.
10.4 Maison Manis BV will refund amounts due as soon as possible and no later than 14 calendar days after receiving notice of withdrawal, using the same payment method as for the original transaction unless otherwise agreed. Maison Manis BV may withhold the refund until it has received the returned products or the consumer has provided evidence of having sent them back, whichever occurs first.
10.5 The set of three body mists (Triple Set) is sold as a single product at a bundled price. If the purchase of the set is withdrawn, the entire set must be returned. Individual bottles from the set cannot be returned as a partial withdrawal in exchange for a proportional refund. This does not affect statutory rights relating to defective or non-conforming products.
10.6 Products purchased during a promotion, using a discount code or at any other promotional price may also be returned within the statutory withdrawal period. The refund will be calculated on the basis of the amount actually paid and any shipping charges refundable by law.
10.7 Maison Manis BV does not offer direct exchanges. Customers wishing to purchase a different product may return the original product in accordance with these Terms and Conditions and then place a new order.
11. Liability
11.1 Customers are responsible for using purchased products correctly in accordance with the product information and applicable warnings.
11.2 Maison Manis BV endeavours to represent and describe its products accurately. Minor differences in colour, packaging or presentation may occur, without prejudice to the consumer's statutory rights.
11.3 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable mandatory law.
11.4 To the extent permitted by law, claims concerning the non-contractual liability of directors and employees shall be assessed under applicable Belgian law.
12. Force Majeure
12.1 In the event of force majeure, Maison Manis BV's obligations will be suspended to the extent and for as long as the force majeure event prevents their performance. Consumers retain their statutory rights, including any right to a refund.
12.2 Force majeure refers to circumstances beyond the reasonable control of Maison Manis BV that make performance of its obligations impossible or seriously impede it, such as fire, strikes, exceptional weather conditions, war, epidemics and serious disruption involving carriers or suppliers.
13. Taxes and Charges
13.1 Any additional taxes and charges payable by the customer under the law will be clearly communicated where applicable.
13.2 Maison Manis BV is not responsible for charges imposed by third parties, to the extent permitted by law and provided the customer has been properly informed in advance.
13.3 If the customer fails to meet obligations relating to such charges on time, Maison Manis BV shall not be held responsible for the consequences to the extent permitted by law.
14. Intellectual Property
14.1 Maison Manis BV owns the intellectual property rights to its products, texts, photographs, videos and other materials, including copyright and trademark rights, or has obtained permission from the respective rights holders to use them. Customers must refrain from infringing these rights.
15. Privacy Policy
15.1 Personal data is processed in accordance with the Maison Manis BV Privacy Policy, available at www.maisonmanis.com. Privacy-related questions may be sent to info@maisonmanis.com.
16. Disputes
16.1 Agreements between Maison Manis BV and customers are governed by Belgian law, without prejudice to any mandatory consumer protections applicable to the consumer. Disputes will be submitted to the court having jurisdiction under the applicable legal rules.
